Help Center

When would my order be rejected?

Last updated: 2026-11-12

Short Answer:

If your photo breaks the rules or goes far beyond what editing can fix, we’ll cancel the order and return what you paid for it, in full, to your credit balance.

We review every order before we start

Before any editing begins, a trained team member will carefully review your uploaded photo(s) and your editing instructions. This helps us catch potential issues before any editing starts, so you don’t end up paying for something we can’t do.

If something looks off — legally, technically, or ethically — we’ll hit pause and let you know.

We’ll reject and refund your order if:

  • The image violates our Terms of Service

    This includes illegal, harmful, non-consensual, or infringing content.

  • The request undresses someone or crosses our adult-content limits

    We edit tasteful nude and adult photos of consenting adults, but we won’t turn a clothed person into a nude or semi-nude, and we decline content that is gratuitously graphic, violent, or degrading. Details in What types of photos do you accept?

  • The editing request is outside our service range

    For example, asking us to rebuild a face that is completely missing from the photo.

  • Several photos are combined into one file to count as one

    We charge by the photos we edit. A collage of separate photos uploaded as a single image is counted by the photos in it, as set out in our Terms of Service. We’ll ask you to cover the difference before we start; if you’d rather not, we cancel the order.

  • The request exceeds the limits of today’s photo editing technology

    Some things just aren’t possible yet — or wouldn’t result in a realistic final image.

In any of these cases, your order is canceled and everything you paid for it goes back to your account as credits, ready to use on another order.

If you’d rather not keep the credits, send us a message or an email, and we’ll refund them to your card or PayPal.

It’s rare — and we’ll always explain why

Over 99% of orders go through without issue. But if we do reject an order, we’ll send a clear explanation so you’re never left wondering.

In many cases, we can even suggest how to revise the request or adjust expectations — so you still get the help you need.

When in doubt, just ask

If you’re unsure whether your request is realistic or allowed, contact us anytime. We’re happy to clarify before you place the order.

Still have questions? Contact us anytime — we're here to help.