I can’t log in — what should I do?

Last updated: 2026-11-12

Short Answer:

If you’re having trouble logging in, try resetting your password first. If that doesn’t work, send us a quick message — we’ll get you back in fast.

Step-by-step: How to fix most login problems

1. Double-check your email and password

   Typos happen — especially with auto-fill. Try typing it manually. If you forgot your password, reset it here.

2. Use a modern browser

   Make sure you’re using a supported browser like Google Chrome, Safari, or Microsoft Edge. Some older browsers may not work properly.

3. Refresh and restart

   Try clearing your browser cache, or just restart your computer and open a fresh window.

4. Signed up with Google?

   Use the Google button on the login page, with the same Google account you signed up with.

5. Logged out in the middle of something?

   For your security, a login session ends after a while. Just log in again and you’ll be taken back to where you were.

Still can’t log in?

Please send us a message describing the issue — and if possible, include a screen recording (you can use free tools like Loom or your phone camera). This helps us quickly see what’s happening and fix the problem faster. Before you record, please hide passwords, verification codes, and anything unrelated.

Contact us here and we’ll get back to you as soon as possible.