Can I delete my photos or close my account?

Last updated: 2026-11-12

Short Answer:

Yes — you can permanently delete your photos or close your account at any time. Just send us a verified request, and we’ll take care of the rest.

Full control over your data

Your photos and your account should always be under your control. If at any point you decide to stop using our service, you can contact us and request to:

Permanently delete all your uploaded photos and edited photos, including the small preview thumbnails in your order history
Close your account entirely and erase all personal data from our system

How to make a deletion request

To ensure security, deletion requests must be submitted from your registered email address.

To confirm that the request is legitimate, we ask you to also include:

Your 3 most recent order IDs (each one is an 8-digit code like WD3PEXJV)
If you’ve made fewer than 3 orders, just include all your order IDs

This extra step helps us verify ownership before taking irreversible action.

Once deleted, it’s gone for good

Please note that deletion is permanent and non-reversible. Once your files are removed from our systems they can’t be restored; any backup copies expire shortly afterwards, as described in our Privacy Policy.

We’ll confirm your request as soon as it’s processed, usually within 48 hours.

One technical note: cloud storage keeps cached copies of some images for a while, and these can take a few weeks to disappear completely. Every image address contains a long, randomly generated string, so the chance of anyone reaching a cached copy without the exact link is practically zero. This is in line with common industry security practice.

A quick note on data retention

You can download your full-resolution originals and edited files for 180 days after delivery. Full-resolution files take up a lot of storage, so after that we may remove them, and a download is no longer guaranteed. Small preview thumbnails stay in your order history, so you can still see what each order was, unless you ask us to delete them too. Account details stay until you ask us to close the account.

You’re always in control.